Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
– How do I place an order?
You can order directly from our online website or on your smartphone. If you have any questions, you can ask our Customer service Live Chat. We will solve your question as soon as possible.
Can I order by phone?
Yes, you can use your phone to browse our website and place an order directly.
However, we do not accept your order via online chat, email, or phone call.
How can I pay if I do not have a credit card?
U can pay by PayPal or Payoneer.
For SINGAPORE BUYERS- u can make your payment by:
ATM TRANSFER POSB SAVING
Please send us a Screenshot of your Payment and your Order ID once u have made the payment. Contact us thru our live chat /Watsapp 90301301/email @supportiiioneshop.com.
Is there a limit to how much I can purchase?
Absolutely, no limit. You can order as much as you like – any number of items at any price at any time.